RETURNS POLICY FOR UNITED STATES CUSTOMER

•If you are not completely happy with your purchase, we will happily refund any full or promotional price item(s) within 28 days from the date of purchase.
•We do not currently offer exchanges on orders from the United States
•All items eligible for return must be in original, saleable condition, with all colette by colette hayman labels and tags attached.
•For hygiene reasons and your protection, we do not offer exchanges or refunds on earrings, cosmetics or hair accessories.
•Items purchased in multi-buy offers must be returned with all items purchased under the offer, as we do not offer partial returns.
•Customer contact details (order number, first name, surname) are required for any refund to be processed.
•All refunds will be credited to their original method of payment.
•International credit card providers or banks will determine the exchange rate and may add an additional processing or administration fee on refunds.
•Please contact our customer services team with order detail here

FAULTY ITEMS
•If your item(s) is faulty, we will happily refund with proof of purchase.
•We Will cover the cost or returning any faulty products
•Please contact our customer services team with order detail here

RETURNING BY POST
•If your item is found to be faulty, we will cover the postage cost. If you have just changed your mind, we are happy for you to return your item, however, you will need to cover the postage cost yourself.
•We encourage you to return your parcel via registered postal services as all return parcels remain the responsibility of the purchaser, until received by colette by colette hayman.
•Please contact our customer services team with order detail here

Our Australian Returns Center
Colette by Colette Hayman
Warehouse 3B
200 Governor Macquarie Drive
Warwick Farm
NSW 2170
Australia

OUR RETURN POLICY IS IN ADDITION TO CUSTOMER RIGHTS UNDER CONSUMER RIGHTS ACT.